Deductions are credit requests from Wayfair to the sellers for imperfect order conditions.

Ways to Implement a Deduction:

Upon navigating to the Deductions tool, a list of upcoming deductions will be displayed. Review each one and then take action by choosing to confirm or dispute.

Confirm deduction: This indicates agreement with the provided information. Selecting this option will result in a deduction from one of the future payments. 

Dispute: This indicates disagreement with the provided information, prompting the opening of a dispute claim with Wayfair. The claim will undergo review and be resolved as settled or canceled.

Note: If a deduction remains unaddressed for 14 days after posting, it will automatically be settled and included in the next payment.

Disputing deductions using the Deductions tool:

• From the Partner Home main menu, choose “Finance,” then “Deductions.”
• Find the deduction to be addressed and select its PO number.
• In the details window, review all information to understand the situation thoroughly.
• Click “Dispute” and enter a description in the provided text field. Supporting files can be uploaded by selecting “Browse files”.
• Upon clicking on “Submit Dispute” a unique ticket number will be assigned and the deduction status will change to “In dispute”. These disputes remain visible under “Upcoming deductions”.

Note: The ticket number for the disputed deduction can be found under “Deductions” in the details view and in the “Resources” column of the deductions table.

Payment Summary tool:

The Payments Summary tool allows you to dispute deductions between a purchase order invoice or credit and what you expected to pay. These disputes involve payments already made and can address situations like incorrect invoice amounts, invalid deductions, or over/underpayments. The tool provides details on the disputed line items, including the reason for the dispute and the origin of any credits. The voucher detail records can be downloaded in HTML or CSV format for reference.

Note:

• payments made from Wayfair are visible in the Payments Summary for the last 18 months.
• It’s important to submit disputes within 60 days of the voucher date.

Disputing deductions using the Payment Summary tool:

• Navigate to Payments Summary: Access it through Finance > Payments Summary (or Finance > Overview > Go to Payments Summary).
• Find the Voucher: Locate the voucher you want to dispute by searching by voucher number or PO number.
• If no results appear, the PO might be pending payment or lack an invoice entry. In this case, submit an accounting ticket.
• Identify the PO: On the Payment Details page, find the specific PO you’re disputing. Use sorting or filtering options to narrow your search.
• A PO with both invoice and deduction will be listed twice (details in the “Details” column).

• Select for Dispute: Choose the checkbox under “Dispute” for the PO(s) you want to challenge.
• Ensure all disputed POs on the voucher share the same reason for the dispute.
• Provide Dispute Reason: Select “Select Dispute Reason” (or “Select Deduction Dispute Reason” for deductions). Answer any questions based on the chosen dispute reason.
• Submit Dispute: Click “Submit Dispute” to finalize your dispute ticket. Wayfair team will review it within 72 hours and update via email and the Ticket Inbox.

After resolution, the ticket will be closed.

When a dispute is approved –

• Invoice: Adjustment to disputed PO amount appears in future voucher’s “Invoice/Deduction Memo” column.
• Deduction: Chargeback (reimbursement) added to disputed PO amount appears in future voucher’s “Deductions/Claims” column labeled “chargeback”.

When a dispute is denied –

Invoice: Proof of full payment provided. Denial reason was given for adjustments. No voucher modifications.

Deduction: Deduction validity explained. No voucher modifications.

Dispute Reopening: If the resolution is unsatisfactory, the ticket can be reopened for further review. Your case will then be escalated for additional support.

Navigating deductions in Wayfair can be challenging for sellers. However, the StaffCloud team is here to help! We thoroughly investigate claims, manage deductions, track disputes, and keep you informed throughout the process. Additionally, we assist sellers in updating their documentation.

Let’s resolve these issues together. Contact us at support@staffcloud.net!