Return to Manufacturer: RTV refers to items Returned to Vendor, categorized as either Defective or Non-Defective. Vendors commit to RTV policies during onboarding or maintenance, covering return methods, authorization, and collection. These policies are managed and documented in Lowe’s Vendor Gateway and Client Server. If a package was delivered to the Vendor, no dispute is necessary. However, if the package was not returned or was disposed of, a dispute will be required.

Disputes for items that were not returned to the manufacturer are initiated through the following steps:

Login into LOWES VENDOR GATEWAY

• From the Home page, scroll down and find Finance & Accounting, click Vendor Inquiry
• In the Vendor Inquiry page, choose the Deductions tab to address disputes. Within the Deductions tab, select ‘Return To Manufacturer’ as the type of deduction.

• To find the deduction, enter the date in the designated box. Alternatively, you can select Deduction Number, Location Number, PO Number, or RTM Number from the dropdown menu to change the search criteria.
• Click on the first blue-highlighted deduction number for detailed information regarding the deduction. You will find multiple PO numbers associated with each deduction.
• Click on each RTM number and locate the PRO details.
• Locate the tracking information using the PO number on the Commerce Hub website.
• Determine if the package arrived at the specified location.
  • If a package has been returned to the Vendor’s location, there is no need to dispute it.
  • If a package was not returned, it will need to be disputed using the reason “Policy not Followed – Vendor Agreement attached.” This applies to orders without return tracking information as well.
  • If a package was disposed of, the same reason “Policy not Followed” should be used as stated above.

Fill out the form below:

• • Contact Info: xx-xx
  • Email: xx@xxxx.xx
  • Phone: xxx-xxx-xxx

Then click to Submit Response

How to check the status of disputed invoices

• Navigate to the Vendor Inquiry page and select the Invoices tab to check the status of disputed invoices. Within the Invoices tab, choose ‘Paid’ as the status type.

Managing deductions at Lowe’s can be complex for sellers, but the StaffCloud team is ready to support you! We conduct thorough investigations of claims, oversee deductions, monitor disputes, and keep you informed throughout the entire process. Additionally, we provide assistance with updating your documentation.

Let’s work together to resolve these issues. Contact us at support@staffcloud.net OR submit your requirements here.