Home Depot, a prominent retailer in home improvement, provides an extensive array of products and services catering to both do-it-yourself enthusiasts and professional contractors.

However, there are instances when Home Depot categorizes invoices as shortages, assuming the goods were undelivered. This results in withheld payments, prompting sellers to submit disputes with valid documentation and proof of delivery (POD).

For suppliers, effectively disputing these deductions is crucial. This guide will cover the essential steps to manage and resolve these challenges, understand the root causes, and gather the necessary documentation.

The POD disputes are initiated through the following steps:

• Login into The Home Depot Supplier Hub
• From the supplier hub, scroll down and find Finance And Accounting, click Launch on the Merch Payables Self-Service Portal US ONLY – Discount Admin tab.
• You will find a homepage dedicated to managing deductions associated with Home Depot. Navigate to the Activity Center tab and click on “Dispute Unpaid Invoice with POD,” or go to the My Docs tab and select “Invoices With Exceptions.”

It will redirect to The Exception List page along with the invoice details. There are four statuses shown in the Exception List. 

• 864: Invoices will remain on this list until a successful transmission is received.
• MOT: MOT invoices have a discrepancy that requires manual resolution by the AP team. 
• NMF: NMF invoices are waiting for goods receipt/keyrec. These invoices will be flipped to POD Dispute, based on the invoice date plus 15 days’ transit time, plus the terms for the PVendor number.
• POD Dispute: Once the invoice has aged past its estimated due date without payment, clicking the link will open a pre-populated POD dispute package. 

Sort by type and date by clicking the column header to see the details for each status.

Dispute the invoices listed under POD dispute by clicking on them from the exception status.

It will redirect to the Dispute package page of Home Depot. Fill out the details.

FOR downloading POD:

• Login to the commerce hub. 
• Retrieve order details by choosing the PO number or Invoice number from the dropdown menu.
• Click on the tracking number to be redirected to the carrier’s page.
• Obtain proof of delivery for a specific tracking number.
• Attach the POD for the invoice.
• Then Click on submit to Home Depot.

How to check the Status of disputed invoices:

Go to My Docs and choose “Open” from the Open Invoice POD Packages tab to check the status of disputed invoices. If the status is closed, you can view it under the “Closed” list within the same tab.

Managing disputes at Home Depot can be with the StaffCloud team! We conduct thorough investigations of claims, oversee deductions, monitor disputes, and keep you informed throughout the entire process. Additionally, we assist with updating your documentation.

Contact us at support@staffcloud.net for further assistance or submit your queries here!