New ASIN Setup Process
Full item setup:
- Create new item setup using Amazon’s item setup templates
- Capture information from the brand’s website and fill all required attributes in the template given.
- Format information removes promotional or subjective lines and keep information relevant to product as per Amazon’s guideline.
- Upload NIS templates
- Track upload status
- Fix errors when items get rejected
Complete Image Processing & Editing Services:
- Validate and process high-resolution product images to ensure full compliance with Amazon Image Guidelines (resolution, background, framing, format).
- Perform professional image editing using Adobe Photoshop, including:
- White background (#FFFFFF) compliance
- Colour correction and exposure adjustment
- Cropping, alignment, and aspect-ratio optimisation
- Retouching to remove dust, scratches, or unwanted elements
- Shadow and reflection enhancement (where permitted)
- Image resizing and optimisation for Amazon-recommended dimensions
- Ensure compliance with category-specific and marketplace-specific image requirements.
- Execute bulk image renaming following Amazon-recommended ASIN/SKU-based naming conventions.
- Perform bulk image uploads via Vendor Central, Seller Central, or Amazon S3 Browser.
- Track image ingestion and upload status to confirm successful processing.
- Diagnose and fix rejected images, including background, resolution, cropping, or policy-related issues.
- Re-upload corrected images and verify live status on PDPs.
Attribute Backfill Refinement:
- Search and fill missing required attribute information
- Maintain consistency with built-in Amazon’s Valid Values
- Search missing bullet points and description
Browse Node Assignment:
- Assign missing browse nodes to ASIN after thorough research on the product
- Fix incorrect browse nodes and replace it with correct browse nodes
Product Family Creation:
- Create a Parent and Child ASINs family based on size, color, style name, etc.
Ordering and Invoicing Process
Order Confirmation:
- Calculate Expected Delivery date as per instruction
- Confirm orders
- Cancellation, when an item is discontinued or out of stock
Order Processing:
- Downloads orders twice a week or as suggested by clients
- Organize orders by Suppliers
- Contact suppliers to process orders within the expected delivery date
- Get Proforma Invoice from supplier
- Cross-check pricings to make sure we are in profit or not
- Make sure order is confirmed from supplier
- Arrange transportation for warehouses
- ASN (Advance Shipment Notification) submission: Create a booking for Amazon delivery
Invoicing:
- Create Invoice as soon as Proof of Delivery is received
Proof of Delivery:
- Provides all Proofs of delivery to Amazon and get it approved when shortages are generated
Open and Resolve Cases:
- Open cases to resolve issues
- Keep clients informed
- Get them resolved with continuous communication with Amazon support team
Maintain Logs:
- Keep a log of each and every process in an organized way
- Generates yearly, half-yearly, monthly reports of revenues
Amazon Brand Content and Storefront Services
A+ Content Creation and Management
We create and manage A+ Content to help brands enhance their product detail pages and communicate value more effectively to customers.
Our team supports:
- Basic and Brand A+ Content creation
- Layout planning aligned with Amazon guidelines
- Image and copy coordination for feature-focused modules
- A+ Content updates and optimization for existing ASINs
We ensure all A+ Content follows Amazon compliance standards and brand guidelines, with a focus on clarity, consistency, and conversion.
Brand Story Development
We help brands build and maintain their Brand Story section on Amazon to strengthen brand identity and customer trust.
Our Brand Story services include:
- Brand narrative structuring based on product and category positioning
- Image and copy coordination for Brand Story modules
- Updates and refinements aligned with brand campaigns or catalog changes
- Compliance checks to meet Amazon Brand Registry requirements
This service is designed to create a cohesive brand experience across product detail pages.
📎 Examples of Brand Story implementations are available in our portfolio.
Amazon Brand Store Setup and Management
We design, build, and manage Amazon Brand Stores to help brands showcase their full catalog and improve brand discoverability.
Our Brand Store services cover:
- Store setup and page structure planning
- Homepage and sub-page creation
- Content updates for new launches and seasonal campaigns
- Ongoing store maintenance and optimization
All Brand Stores are developed in line with Amazon Store guidelines, ensuring usability, visual consistency, and scalability.
📎 Selected Brand Store projects can be reviewed through our portfolio.
Amazon Accounting & Financial Reconciliation Services
We provide end-to-end Amazon accounting and reconciliation support to help brands and sellers protect their revenue and maintain financial accuracy across Amazon Seller Central and Vendor Central.
Our team has hands-on experience working with Amazon financial reports, reconciliation workflows, and dispute processes, ensuring all submissions are compliant with Amazon policies and timelines.
Shortage Management
We identify discrepancies between shipped quantities and received units at Amazon fulfillment centers by analysing Amazon remittance reports, validating shipment documentation such as proof of delivery (carrier tracking records and bills of lading), and reviewing inventory records and submitting compliant shortage disputes with complete and accurate supporting documentation.
Audit & Reconciliation: Identifying shortages using remittances reports and invoices against Receipts and Proof of Delivery (POD/BOL).
Dispute Filing: Validating shipment data and submission of shortage claims within Amazon’s timelines. Following up until resolution or reimbursement
Root Cause Analysis: Identifying warehouse or shipping errors to prevent future discrepancies.
Our Shortage recovery achievement to date
| Marketplace | Shortage Amount | Shortage Recouped | Success Rate |
| Amazon.com | $52,776,050.83 | $49,703,164.49 | 94.18% |
Price Discrepancy Management
We monitor and analyze pricing discrepancies between submitted cost prices, purchase orders, and Amazon’s billed prices. Our team investigates root causes, validates supporting documentation, and submits price discrepancy disputes to ensure accurate price corrections and recover underpaid amounts.
Chargeback Management
Chargebacks can arise due to labeling issues, shortages, compliance errors, or documentation gaps. Our team manages the complete chargeback lifecycle to minimise financial impact.
Chargeback Analysis: We analyze chargeback reasons and root cause, validate chargeback accuracy against shipment and invoice data, and dispute unjustified operational, packaging, and ASN-related chargebacks.
Compliance Audits: Tracking dispute status and outcomes.
Recovery: Reclaiming funds from incorrectly assessed penalties to protect your net profit and sharing insights to help prevent recurring chargebacks.
We work in line with Amazon’s chargeback policies and ensure disputes are well-documented and policy-compliant.
Co-op Fee & Co-op Dispute Management
We review co-op fee deductions, identify unsupported or incorrect charges, and submit co-op disputes with complete documentation. Our structured process ensures disputes are raised within Amazon’s guidelines and approved timelines.
Deduction Verification: Auditing co-op, MDF, and damage allowance deductions against approved agreements by analysing the Accrual Backup – Co-op report and inventory reports to identify discrepancies.
Dispute Resolution: Identifying invalid, over-billing, or duplicate deductions and submitting formal disputes for reimbursement.
Financial Transparency: Providing clear reporting on true marketing spend versus Amazon’s automated deductions, and maintaining clear records for audits and future reference.