Customer Support Services
StaffCloud will help you retain your existing customer base through superior customer support that’s available 24 x 7. In addition, working as representatives of your organization, our experienced people grow your business by ensuring customer satisfaction to the fullest.
Our customer services include:
Customer service:
- 24 x 7 x 365 Email and chat support including inquiry handling. Upselling and cross-selling through personalized product and offer recommendations to increase average order value. We have used Zendesk and Freshdesk
Product and After Sales Support:
- Technical support, and after sales support for software and products. Coordinate with the customer for returns and cancellations. Collate required proof of damage, suggest alternatives, shipping options, and provide the status of refunds, etc.
Customer Relationship Management:
- Customer experience feedback and loyalty/satisfaction survey.
Sales and Order Processing:
- Coordinate with supplier or manufacturer, place orders, details including bulk order processing. Process payments and update order status, update shipment status and tracking, process returns. Customer communications related to orders. Applications used: StitchLabs, ShipStation, ChannelGrabber, SellBrite.