Growth outpacing attention
A growing catalog meant product data accuracy degraded faster than anyone could maintain it alongside other duties.
Client success story · CS3
Home Depot marketplace operations, run as a daily function
Catalog health, inventory and order processing on a growing hardware range
- PlatformHome Depot marketplace
- CategoryHome hardware & decorative fittings
- ScopeCatalog, inventory, orders, claims
- ModelOngoing operational support
- 99.53%adjusted fill rate maintained
- 75,000+order lines managed
- Reduceddisruption from shortage claims
Client background
A US-based home hardware brand selling cabinet knobs, drawer pulls, handles and decorative hardware needed dedicated support for its Home Depot marketplace operation.
A growing catalog and rising order volume had outpaced the attention available for catalog accuracy, inventory updates, order processing and marketplace health.
Problem
Operational challenges
Catalog inconsistencies were affecting product visibility, and inventory discrepancies were producing stock-related issues on a range that kept growing.
Order processing and purchase order validation created recurring work, shortage claims needed continuous investigation, and there was limited visibility into operational performance to show where any of it was going wrong.
No performance visibility
Without structured reporting, problems surfaced as disruptions rather than as trends that could be caught earlier.
Solution
Custom solution executed
-
01
Catalog health
Continuous listing audits and issue resolution to improve catalog accuracy and listing quality, so products stayed visible and consistent rather than drifting as the range expanded.
-
02
Inventory management
Proactive inventory monitoring and updates to improve product availability and reduce the stock discrepancies that generate cancellations.
-
03
Order processing
Streamlined order processing and purchase order validation workflows, handling exceptions as routine work rather than escalations.
-
04
Claims and support
Shortage claims investigated and worked, and support cases managed proactively so marketplace issues resolved faster and caused less operational disruption.
Impact
Business value delivered
- Adjusted fill rate maintained at 99.53%
- Over 75,000 order lines managed
- Low cancellation volume, reflecting order accuracy and fulfilment consistency
- Faster resolution of marketplace and catalog issues
What it changed for the client
- Catalog stability improved through continuous audits
- Operational disruptions from shortage claims reduced
- A scalable operating framework rather than ad-hoc firefighting
In short
Marketplace performance on a growing hardware catalog came from routine rather than intervention: catalog audits, inventory monitoring, order validation and proactive case management, run daily and reported. The fill rate is the visible result; the continuous monitoring behind it is what produced it.
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