Run Seller Central and Vendor Central with a team that knows both

StaffCloud supports brands selling through Seller Central, Vendor Central, or both at the same time. Where a brand runs first-party and third-party side by side, our team works across both consoles, because the two catalogues have to agree with each other. A product-type error in Vendor Central can block purchase order confirmation while the Seller Central listing looks completely healthy.

Having one team across both means problems are diagnosed in a single place, rather than being passed between two suppliers who each see half the picture.

StaffCloud works inside your own Amazon account, under user permissions you control. You invite each team member as a named user through Seller Central's user management and grant only the permissions the work requires. We do not ask for account owner credentials, and team members never share logins.

This keeps you in control of access at all times, and it means your case log shows exactly who did what — which matters a great deal if you ever need to trace how a problem started.

Most engagements begin with one dedicated person covering a defined queue, usually listings and case management. That is enough to document how your account should be run and to establish a reliable working rhythm. Teams grow from there as the scope widens: a full team covering catalogue, advertising and account health is typically three to five people.

Starting small keeps your initial commitment low and lets you judge the working relationship on real output before you scale it.

The audit and scoping conversation takes a few days. Staffing and training takes longer, because your team is trained on your catalogue and your documented process rather than on generic Amazon practice — which is what allows them to work without constant supervision later.

Timelines depend on the scope, the languages and the shift coverage you need, so ask us for a current estimate when you enquire and we will give you a realistic one rather than an encouraging one.

Yes, and that is our default. If you already run Helium 10, Pacvue, Perpetua or a PIM, your StaffCloud team works inside those systems, using your existing licences and reporting. Where you have no tool for a particular job, we will tell you what we would normally use and why, but we will not require you to buy software in order to work with us.

Your data, your history and your reporting stay where your business already keeps them.

You do. StaffCloud documents how your account is run — the checks, the escalation rules, the exceptions specific to your catalogue — and those documents are written for your business and handed over as part of the engagement. They remain yours if you later bring the work back in-house or move it elsewhere.

A process you cannot take with you is a form of lock-in rather than a deliverable, so we treat the documentation as something you have paid for.

Amazon changes policies, console layouts and requirements regularly, and our team treats that as part of the job rather than an exception to it. When a change affects how your account is run, we update the relevant process document and tell you what changed in that week's report — the same way we surface a suppression or a policy warning.

You stay informed about changes that affect your business without having to monitor Amazon's announcements yourself.